Please Note
We cannot take request for prescriptions over the telephone and do not book an appointment in order to request medication.
Please be aware that the Practice does not send out notifications that your prescription request has been completed.
However you can track the progress of your request via the NHS App.
Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- Patients can now submit their repeat prescription requests via our AccuRx triage system which can be found here https://accurx.nhs.uk/patient-initiated/g81029, using the “I have an admin query” option. Please ensure you complete your requests in as much detail as possible completing all sections of the form. Please note this service is only for repeat prescriptions. Any acute or one off medication requests should not be submitted through this service.
- using your NHS account
- using the GP online system: Patient Access
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form, which can be dropped off at the surgery, Monday to Friday from 8:00am to 6.00pm or use the post-box next to the front door anytime.
- via email using the following address:
[email protected]
PLEASE NOTE: We cannot take requests for prescriptions over the telephone.
Patient Access
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, you can contact the Prescription Team during their phone-in times between 10.30am-11.30am and 3.15pm-4.15pm (Monday to Friday), on 01323 493106.
This line is strictly to deal with queries regarding prescriptions / medication, we are unable to take requests for repeat prescriptions.
You can also discuss your medicine with your local pharmacists. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
Pharmacy First
Pharmacy First enables community pharmacists to supply prescription-only medicines, including antibiotics and antivirals where clinically appropriate, to treat seven common health conditions without the need to visit a GP.
The seven common health conditions are:
- Sinusitis
- Sore throat
- Earache
- Infected insect bite
- Impetigo (a bacterial skin infection)
- Shingles
- Uncomplicated urinary tract infections in women.
For additional information please visit NHS England, https://www.england.nhs.uk/primary-care/pharmacy/pharmacy-services/pharmacy-first/
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.