Appointments

General Information

To make an appointment with a member of our clinical team, if you have internet access please use our new online patient triage system, otherwise call reception on 01323 490022 or come in a see us at our reception desk at the practice.

You can also book GP appointments using the NHS App and book Blood Tests, Asthma Reviews, Smear checks and NHS Health Checks online too.

We have a combination of face to face and telephone appointments available to be booked, subject to availability.

We also have the opportunity to book some (exclusions apply) appointments with our extended access team of clinical professionals. These clinicians work alongside us to provide care for our patients.

Please let us know as soon as possible if you are unable to keep an appointment. This will allow us time to use the slot for another patient and thus help reduce our waiting times for routine appointments.

Our phone lines are open to make appointments from 8.00am- 6.30pm and our reception desk is open 8.00am to 6.00pm Monday-Friday

Appointment confirmation and reminders: where we have a patient’s mobile phone number, we will send a text message confirming the appointment details. We will also send a text reminder of the appointment 24 hours before the appointment time. If a patient would prefer not to receive the texts, we will ensure they are not sent.

GP Consultation Times

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account
• using the GP online system – Patient Access
• reply CANCEL to your appointment reminder text message
• using the automated phone system, by calling 01323 490022 – option 1

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Patients who are too ill or infirm to attend the surgery may request a visit from the doctor.  The home visit phone line is open Monday-Friday from 8.00am-6.00pm.  The Doctors would be very grateful if patients could request a home visit before 10.00am if at all possible.   Please dial 01323 490022 and select the ‘Home visit’ option 3. On occasions, the doctor may telephone before visiting.

Online Access

Extended Access

The NHS 111 service is now available to all our patients. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones – just dial 111. This service will
replace the old out-of-hours phone number – you should dial 111 if you need medical advice when the surgery is closed.
replace NHS Direct -, you should dial 111 if you need health information or advice.
help you to access the correct local urgent health care service if you need urgent care, at any time.
You can call 111 when you need medical help fast but it’s not a 999 emergency. When you call 111, a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hours doctor or a community nurse.
NHS 111 uses Type Talk for people who are hard of hearing and has interpreters available for callers who do not speak English.
You can call 111 from anywhere in England.

When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:
you need medical help fast but it’s not a 999 emergency.
you think you need to go to A&E or need another NHS urgent care service.
you don’t know who to call.
you need health information or reassurance about what to do next.
For less urgent health needs, contact us at the surgery or your local pharmacist in the usual way.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999